Information We Collect
When you register and use the p4x platform, we collect various types of information to ensure our services run securely and smoothly. Below are the categories of information we collect:
Account information
This includes your username, email address, encrypted password, date of birth, and phone number provided during registration. This information is required to verify your identity and protect your account from unauthorised access.
Device and browser information
P4x automatically records technical data such as device type, operating system, browser version, IP address, and time zone. This data is used to diagnose technical issues and optimise platform performance across various devices, including Android and iOS smartphones.
Local payment information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we may record information related to the payment method used, such as bank name, e-wallet type, and transaction reference number. p4x does not store full card numbers or other sensitive details directly — such data is processed through certified payment providers.
Usage data
We record usage activity such as games played, bets placed, session duration, and account setting preferences. This information helps us understand how users interact with the platform and improve the overall user experience.
How We Use Your Information
Information collected by p4x is used solely for legitimate purposes directly related to platform operations. We do not use your data for unrelated purposes without your consent.
- Identity verification and account security — ensuring only the legitimate account owner can gain access.
- Financial transaction processing — verifying MYR deposits and withdrawals accurately and securely.
- Customer support — enabling the p4x support team to identify and resolve account issues more quickly.
- Platform improvements — analyses usage patterns to improve navigation, performance, and game content.
- Important communications — to send account-related notifications, transaction updates, and policy changes via your registered email.
- Legal compliance — to meet all legal and regulatory requirements applicable in Malaysia.
P4x will not use your information for third-party marketing without your explicit consent.
Cookie Usage and Session Tracking
P4x uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device by your web browser when you visit our site.
We use three main types of cookies:
- Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance cookies — collects information on how pages are used to help us improve platform speed and usability.
- Preference cookies — saves your preferences such as language and display settings so you don't need to reconfigure them each session.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect login functionality and account security on p4x.
Data Storage, Security and Third-Party Sharing
Storage and security
All p4x user data is stored on servers protected with industry-standard encryption. Access to personal data is restricted to staff with a legitimate operational need only. Our security systems are reviewed on a regular basis to ensure effective protection against unauthorised access, data breaches, and cyber threats.
We retain user data for as long as an account remains active, or for as long as necessary to fulfil the purposes outlined in this policy, including legal obligations, dispute resolution, and agreement enforcement.
Third-party sharing
P4x does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, we may share data in the following limited circumstances:
- To certified payment providers for the secure processing of your MYR transactions.
- To regulatory authorities or law enforcement agencies when required under Malaysian law.
- To technical service providers who are bound by confidentiality agreements and may only use the data for purposes specified by p4x.
In all data-sharing situations, p4x ensures that appropriate safeguards are in place.
User Rights, Policy Changes and How to Contact Us
Your rights as a p4x user
As a registered user, you have the following rights regarding your personal data:
- Right to access — you may request a copy of the personal information we hold about you.
- Right to rectification — if your information is inaccurate or incomplete, you may request an update through your account settings or by contacting customer support.
- Right to erasure — under certain circumstances, you may request the deletion of your personal data. Such requests are subject to data retention requirements prescribed by law.
- Right to object to processing — you may object to any data processing that is unrelated to account operations or purposes you have consented to.
Privacy policy updates
P4x reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via email notification or an on-platform announcement. The date of the most recent update will always be shown at the top of this page. Continued use of the platform after any changes take effect constitutes acceptance of the updated policy.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or how p4x handles your personal data, please reach out to our support team by email at [email protected]. You may also refer to our FAQ page for answers to the most frequently asked questions.
See also Terms & Conditions and Responsible Gaming p4x for a full understanding of your rights and responsibilities.